EveryMedical offers a 2 day return policy for its products. If something is wrong with a product resulting from the manufacturer or negligence of the courier during the delivery process and you notify us within 2 days of receiving the item, we will arrange a replacement.
Provided we delivered a non-defective item, if we agree to replace a product that is non-defective such as when buyer wants to upgrade to a better product, a different brand, etc, buyer pays the cost of return and any other costs that might arise such as repackaging the product.
After 2 days, our return policy expires and returns are no longer covered. However, if you are dissatisfied with an unused item for any reason and the return period has expired, you can still contact us at return@everymedical.com.ng and we will try to help if we can.
If the product has a manufacturer’s warranty that is still active after the return period has elapsed, we will contact the manufacturer on the buyer’s behalf, however the resolution is at the manufacturer’s discretion.
Please note that the buyer will be responsible for any costs including shipping and all other costs arising from replacement and upgrade of non-defective products.
Presently, Everymedical does not offer refunds for products delivered in good condition. However we will replace products with manufacturer’s defects or defects developed in the process of delivery.